Geisinger Health Plan (GHP) was ranked the best health plan in Pennsylvania in the J.D. Power 2020 U.S. Commercial Member Health Plan Study of customers' satisfaction with their commercial health plan. The study, now in its 14th year, measures satisfaction among members of 149 health plans in 21 regions throughout the United States.
Six key factors are examined through the study, including billing and payment, cost, coverage and benefits, customer service, information and communication, and provider choice. The study also measures several other key aspects of the experience and member engagement. GHP achieved the highest score in cost, information and communication, and billing and payment.
For information on the J.D. Power 2020 award, readers may visit http://www.jdpower.com/awards.
Additionally, Geisinger has again been ranked by industry peers as one of the most innovative health care organizations in the country. The survey of more than 550 health care leaders, conducted by Reaction Data, ranked organizations based on innovation, leadership, and cost and quality of care. Those surveyed included chief executive officers, clinicians, information technology experts, and others.
Geisinger also received high marks for delivering quality care at a sustainable cost and for leadership in health care transformation. Geisinger is home to the Steele Institute for Health Innovation, developing leading-edge solutions designed to slow rising costs, improve quality, and increase access to health care.
Geisinger's innovative approach to health care has generated numerous initiatives to address specific health needs in the regions it serves, including the MyCode Community Health Initiative, a growing research project and a biobank; Neighborly, a social care response platform; 65 Forward, a holistic approach to primary care created for people age 65 and up; Fresh Food Farmacy, providing healthy food and education to patients with diabetes and food insecurity; Geisinger at Home, bringing routine health care into patients' homes and expanding the use of technology; Free2BMom, supporting pregnant women and mothers struggling with opioid use disorder; Mom+, a new program to screen women for postpartum depression; and participation in the Pennsylvania Rural Health Model, an initiative to preserve rural hospitals.
To learn more, readers may visit http://www.geisinger.org.
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