In light of the coronavirus pandemic, PPL Electric Utilities reminds its customers that help is available for those who are struggling to pay their bill. PPL has already suspended service terminations for non-payment and waived late fees until further notice, but there also are a host of programs available to help income-eligible customers during the pandemic and beyond.
Programs include OnTrack, a payment plan that offers debt forgiveness and a lower fixed monthly payment to customers who qualify; LIHEAP, a federal program that provides cash and crisis grants to eligible customers, with applications being accepted through Friday, April 10; and Budget Billing, a program that averages a customer's electric use over the entire year and then smooths out bills so they are more predictable. Additionally, bill due date adjustments can allow customers to pick the monthly due date of their bill to better fit with their income schedule, or customers who qualify can set up flexible payment arrangements that work for them.
Operation HELP is also available for qualifying customers. It is a PPL Electric Utilities fund that offers grants to help customers pay their energy bills, including their electric bill. The program is funded by donations from customers, PPL, and its employees. Customers who would like to help may visit http://www.pplelectric.com/operationhelp to make a one-time donation or set up a recurring donation as part of their monthly bill. The PPL Foundation recently donated $500,000 to Operation HELP to support customers dealing with temporary hardships as a result of the coronavirus outbreak.
To find out about PPL's programs, readers may visit http://www.pplelectric.com/billhelp. Customers may apply online or call 800-342-5775 for more information. To learn more, readers may also visit http://www.pplelectric.com.
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